Cancelling orders on FMX

Cancelling orders on FMX

When an order has been confirmed, it will have an invoice raised against it. When you need to cancel one of these orders, you need to go into the order and scroll down to the options underneath the Order Lines. Click “Refund in till”:

You can cancel all of the tickets or just some of them, using the “Split booking” option as necessary:

There are three options:

“Cancel ticked (no refund)” – if you do not need to credit an outstanding invoice, use this option.

Otherwise, click “Refund ticked in till…” (you will need to choose a “Reason for refund/cancellation” from the drop-down list):

To cancel the booking and refund the activities choose “Refund booking and cancel selected activities…”

and log into the Back Office Reservations till:

Click “Refund”:

Choose the “Invoice” payment option and click “Confirm Payment” to raise a credit note:

This will cancel the order off the system and create a credit note to cancel out the outstanding invoice.

The other option is to “Refund booking without cancel…”, where you can log into the till to create a credit note in the same way, without removing the booking from the booking calendar.